Shipping & ReturnsThank you
We work hard to provide an incredible experience for each customer and beautiful, thoughtfully designed products with each order. Let us know if we can do anything to make your experience more enjoyable!
We’re not a typical shop that’s operating 24/7, and we don’t work like Amazon– we’re a small mom-and-pop run by a handful of people who love serving you! Most items ship within one week of placing your order, but some items could be delayed due to supply chain demands. Items on backorder typically ship in 1-3 weeks.
So what’s your policy on…
Returns, Exchanges, Refunds, and more
Returns & Exchanges
We do accept returns and exchanges though the customer is responsible for getting the products back to us under the following criteria:
a. the order is new, unused/unworn, and has not been washed
b. email@example.com is notified within 5 days of receipt
c. the order is returned within 15 days of receipt
Note: customers are responsible for purchasing their own return label and, in the case of a refund, will not receive a refund on shipping paid at checkout
In the unfortunate case you received damaged or defective products you will be eligible for a full refund (including shipping) or an exchange (if product is still in stock) if you meet the following criteria:
a. firstname.lastname@example.org is notified within 5 days of receipt
b. a photo showing the damage/defect is sent to the above email
c. the order is returned within 15 of receipt
Returning your order
Please send your order to:
Every Woman a Theologian
PO Box 453
Petoskey MI 49770
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified return is received we will process your refund as soon as possible. You will be refunded via the form of payment you used for purchase.
Please note: Refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
Shipping & Fulfillment
We currently ship all orders from Petoskey, MI. We strive to send your order out within a week with the exception of waiting for a backordered item to be restocked. We ship the majority of our orders via USPS Priority and First Class mail which is a 2-5 days delivery time for domestic shipments and 6-10 delivery for international. Due to unforeseen circumstances that may arise on the carriers end, we cannot promise that your order will arrive by a particular date, so please be aware if ordering for birthdays or special occasions.
We currently ship internationally to every country that accepts USPS Priority or First Class Mail. In the rare case our shipping calculator is unable to recognize your address, please contact email@example.com and we can handle your order directly.
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
a. Check with your neighbors or front office (if applicable) to see if the package was left there
b. Reach out to your local Post Office or UPS office
c. Contact our team at firstname.lastname@example.org and include your order number
We ask that you report your lost or stolen shipment within 5 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as “delivered,” we are no longer responsible for the particular package.
Please note: We are not responsible for refunding or reshipping lost orders due to an incorrect address provided at checkout.